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Software Warranty | Credit Card Security | Shipping and Handling, and Applicable Taxes | Privacy Policy

 Software Warranty

Industrial Audio Software stands behind its products and offers a limited 30 day warranty on all software purchases. Should you be unsatisfied with Industrial Audio Software, you are entitled to a full refund or replacement within this 30 day period as stated in our limited warranty conditions.

Our 30 day guarantee commences from the date of product shipment, whether hard copy or digital. No refund will be granted after this 30 day period has elapsed.

Our limited warranty is defined as follows:

Refund with valid reason only. Valid reason is i.e. system incompatibility, software corruption etc..... We ask that customers first work with us to resolve their issues. In some instances customers requesting refunds mistakenly believe the software will not work on their system. Our support staff will work with you by running an Audio Tester on your system - running this utility on your system assures that the software is installed and configured properly.

Dissatisfaction alone is not a valid reason for a refund. Refund is not available if you have taken advantage of our 14 day demo of the software you are requesting a refund for. Our 14 day demos are fully operational except for the Save As and Upload functions in certain programs. We feel this is an adequate evaluation period before making the decision to purchase.

Please note that a customer will be granted one money back. No repeat money backs are allowed as a safeguard against fraudulent practices. Individual products purchased within a suite of software cannot be refunded from a suite.

Example: A refund will not be granted for one product and compensated against the full suite from within a suite of five products.

Refunds or replacements must be approved by our support staff before being granted. In order to receive your refund, please send an e-mail to support@industrialaudiosoftware.com or, if you prefer traditional mail, to the following postal address:

Industrial Audio Software Sales
Singing Electrons, Inc.
P.O. Box 189
Lopez, WA. 98261

Be sure to include the following information in your correspondence: 1) your name and your online Order ID 2) the product(s) you would like to return and the reason for your return, and 3) whether you would like a refund or replacement. We will reply with additional instructions and have you fill out a statement certifying that you have destroyed all copies of the software you are returning. By completing the statement, you are certifying that you have removed the program from your hard drive and any other mediums where it may have been stored. Once everything is completed and verified, we will issue your refund or replacement.
 

 Individual Product Upgrades

Industrial Audio Software offers an incremental upgrade for users of the ePodcast Series allowing customers to upgrade for the cost of the product price difference. For example, previous purchasers of either ePodcast Express or ePodcast Creator may upgrade to ePodcast Producer for the cost of the price difference between the products. Please contact us at support@industrialaudiosoftware.com.

Version upgrades

Minor upgrades such as bug fixes and product enhancements are free to eligible users. New feature upgrades and major software version changes are on an upgrade price fee schedule to be determined at the time of release.

Returning Software Purchased on a CD:

Refunds for software purchased on CD will be granted only for reasons stated above as well as in the case of damaged merchandise. Shipping charges will not be refunded and the CD must be returned to the address given above before your refund will be processed. In addition, you must fill out a Certificate of Destruction. Contact support@industrialaudiosoftware.com for more information.

Hardware Returns:

Click Here for information on refunds for hardware.

 Credit Card Security

Industrial Audio Software processes credit card transactions securely with the Verisign authentication server. We do NOT keep a copy of your credit card number.

 Shipping and Handling, and Applicable Taxes

If you are unable to download software that you have purchased from us, or if you prefer to receive your software in the mail, we will ship it to you on a CD for an additional US $10.00 S&H ($14.00 Canada, $20.00 outside the US).

Industrial Audio Software is based in Washington State and sales tax will be added at the current rate to all sales within the state.

 Privacy Policy
We respect your privacy! Any and all information collected at this site will be kept strictly confidential.
  • Disclosure of Information to Third Parties: Under no circumstances will we provide any individual information on any customer or visitor to our site to anyone outside of our company.

  • Bulk E-Mail: From time to time, Industrial Audio Software may send out information relating to product upgrades and special offers. If you receive one of these messages and wish to be removed from our mailing list, simply follow the instructions at the bottom of the message.

  • Mailing List: We do maintain a mailing list of people who have ordered from us in the past or who have indicated an interest in our products. We do not sell, rent, loan, trade, or lease the addresses on our list to anyone. If you do not want to be on this list please send a message to support@industrialaudiosoftware.com with the word "Remove" as the subject.

  • Cookies: We use cookies in our software store, so that we may track which items you have placed in your shopping cart and if you are using a discount code. If you have your browser set to refuse cookies, you may still purchase software from our store without a cart. We also may use cookies if you were directed to our site by one of our affiliates -- this allows us to give appropriate compensation to our partner companies. Again, you may still use our site if your browser is set with cookies disabled.

  • Visitor Statistics Collected by the Website: We record general visitor statistics in order to improve our website and its content. These logs do not identify you individually, and we will make no attempt to identify individuals who visit our site.

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