Defective hardware may be returned for repair or exchange at
Industrial Audio's discretion during the 30 days following the date it is shipped.
Shipping charges cannot be refunded and return shipping is at the customer's
If you want to return a hardware item you purchased from
Industrial Audio contact us with your order ID. We will provide a return authorization
number that must be included with your return. The repair or exchange will be
made after we receive your hardware and all packing materials in new condition.
No repair or exchange will be made if hardware and packing are not received by
Industrial Audio in new condition. We do not issue refunds on hardware.
You must obtain a return authorization number from us before shipping hardware back. Any hardware returned without the RMA number on the outside of the shipping box or envelope will be refused and returned to the sender.
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